Refund policy
VYRX REFUND POLICY
Start Your VYRX Build — $1.99 Initiation Fee
The $1.99 “Start Your VYRX Build” purchase begins one VYRX custom PC consultation and design process. It does not purchase a computer, computer components, or the VYRX Custom Build service.
The $1.99 initiation fee is non-refundable once VYRX has begun the consultation process, including contacting you regarding your build requirements.
If VYRX is unable to begin your consultation or cannot provide the service, we will refund the initiation fee.
Each $1.99 initiation purchase applies to one custom PC build. Additional builds may require a separate initiation.
CUSTOM PC BUILDS
Every VYRX PC is designed and configured specifically for the individual customer. Before components are ordered, you will receive the details of your proposed configuration and pricing for approval.
Components will not be ordered until the required payment has been received and the configuration has been approved.
Because VYRX custom PCs are individually configured and built to order, custom builds are not eligible for change-of-mind returns once components have been ordered, subject to applicable consumer protection laws.
If you need to cancel a build before components have been ordered, contact VYRX as soon as possible. Any refund eligibility will depend on the stage of the order and any costs already incurred specifically for your build.
DAMAGES, DEFECTS AND ISSUES
Please inspect your VYRX PC when you receive it. If your PC arrives damaged, is defective, or does not match the configuration you approved, contact us as soon as possible at hello@vyrx.ca.
We will review the issue and work with you to determine the appropriate resolution.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law or manufacturer warranties.
RETURNS
Do not send a VYRX PC, component, or other product back to us without contacting VYRX first.
To request assistance with a return, cancellation, damaged shipment, or other order issue, contact:
If a return is authorized, VYRX will provide instructions regarding how and where the item should be returned. Items returned without prior authorization may not be accepted.
REFUNDS
If a refund is approved, it will generally be issued to the original payment method.
Processing times vary depending on the payment method and financial institution. It may take additional time for your bank or card provider to post the refund after it has been issued.
If you have questions about a refund or your VYRX order, contact us at hello@vyrx.ca.
CONTACT
For questions regarding this Refund Policy, please contact:
VYRX
hello@vyrx.ca
Canada