Terms of service
TERMS OF SERVICE
Last updated: August 15, 2026
OVERVIEW
Welcome to VYRX. The terms “we,” “us,” and “our” refer to VYRX. VYRX operates this website and store, including the information, content, features, tools, products, custom PC services, and related services made available through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
These Terms of Service (“Terms”), together with any policies referenced in them, govern your access to and use of the Services and purchases made through VYRX.
Please read these Terms carefully. By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use the Services.
SECTION 1 — ACCESS AND CUSTOMER ACCOUNTS
You must be at least the age of majority in your province, territory, state, or other jurisdiction of residence to make purchases through the Services, unless a purchase is made with the involvement and consent of a parent or legal guardian as permitted by applicable law.
When using the Services, you may be required to provide information including your name, email address, billing information, shipping information, and payment information. You agree that information you provide will be accurate, current, and complete.
If you create a customer account, you are responsible for maintaining its security and for activity occurring through it.
Orders may be associated with a customer account using the email address or other identifying information supplied during checkout. If you later create or access a customer account using the same information, eligible previous orders may appear within that account.
You may not impersonate another customer, attempt to access another customer’s orders, or transfer access to an account in a manner that compromises the security of the Services.
SECTION 2 — PRODUCTS AND SERVICES
VYRX offers products and services that may include custom-built computers, computer components, accessories, merchandise, digital or consultation services, and other related products.
We make reasonable efforts to accurately describe and display our products. However, colours, finishes, proportions, lighting, and other visual characteristics may appear differently depending on your device, display, photography, rendering, or other factors.
Product photographs, computer-generated images, 3D models, mockups, renders, and other visualizations may be illustrative. Unless expressly stated otherwise, they should not be interpreted as a guarantee that every visual detail of the delivered product will be identical.
Product descriptions, specifications, pricing, and availability may change from time to time.
We reserve the right to discontinue products or services and to limit quantities where reasonably necessary.
SECTION 3 — START YOUR VYRX BUILD
“Start Your VYRX Build” is a build-planning and consultation service designed to begin the process of creating a custom PC recommendation.
Purchasing Start Your VYRX Build does not constitute the purchase of a complete computer unless the product page expressly states otherwise.
After purchasing the service, you may be asked to provide information about your intended use, budget, preferences, desired appearance, performance requirements, and other information relevant to your build.
Based on this information, VYRX may prepare recommendations, component selections, proposed configurations, estimates, or other build-related information.
Recommendations are not final purchase agreements. Component prices and availability can change rapidly, and a recommended component may become unavailable before a final computer order is placed.
Where necessary, VYRX may recommend an alternative component with comparable characteristics. Any material changes to a final custom PC order will be communicated to the customer where required before proceeding.
Unless expressly stated otherwise on the applicable product page, the Start Your VYRX Build fee covers the build-planning service itself and is separate from the price of any computer ultimately purchased.
Purchasing Start Your VYRX Build does not obligate you to purchase a complete PC from VYRX.
SECTION 4 — CUSTOM PC ORDERS
Custom PC configurations are prepared based on the requirements and preferences supplied by the customer.
Before purchasing a complete custom PC, you are responsible for reviewing the configuration, specifications, price, and other information presented to you.
Computer component availability and market pricing can change quickly. A quote, recommendation, or proposed configuration does not guarantee availability or pricing indefinitely unless VYRX expressly states that it does.
Once a custom PC order has been accepted and components have been ordered, allocated, assembled, configured, or otherwise committed specifically for that order, our ability to make changes or accept cancellations may be limited.
Any cancellation, return, or refund remains subject to our Refund Policy and applicable law.
VYRX may use new components from different manufacturers or product variants where indicated in the final configuration. The exact brands and models included in a custom build will be those specified in the applicable final order or otherwise agreed with the customer.
Performance figures, benchmarks, frame rates, temperatures, noise levels, and similar estimates are approximate unless expressly guaranteed. Actual performance may vary based on software, drivers, game versions, settings, ambient temperature, workloads, and other factors outside our control.
SECTION 5 — ORDERS AND ACCEPTANCE
Submitting an order constitutes an offer to purchase the applicable product or service.
Receiving an automated order confirmation does not necessarily mean that VYRX has accepted an order in circumstances where additional verification or review is reasonably required.
We may refuse or cancel an order where permitted by applicable law, including in cases involving suspected fraud, payment problems, obvious pricing errors, unavailable products, inaccurate information, or other circumstances that prevent us from reasonably fulfilling the order.
If we cancel a paid order, we will provide any refund required under our Refund Policy and applicable law.
Please review your order carefully before submitting it.
If we need to contact you about an order, we may use the email address, telephone number, billing information, or other contact information provided with the order.
SECTION 6 — PRICES, PAYMENTS AND TAXES
Unless otherwise stated, prices displayed on VYRX are in Canadian dollars (CAD).
Prices may change without notice before an order is placed.
The amount charged for an order will be shown during checkout or otherwise agreed upon before payment.
Applicable taxes, shipping costs, and other charges will be displayed or calculated where applicable.
You agree to provide accurate and authorized payment information and represent that you are authorized to use the payment method submitted with your purchase.
Promotional offers, discounts, and discount codes may be subject to additional conditions and may be changed or discontinued as permitted by law.
SECTION 7 — SHIPPING AND DELIVERY
Shipping availability, costs, estimated processing times, and other delivery information are described in our Shipping Policy or during checkout where applicable.
Delivery and build completion dates are estimates unless we expressly guarantee a particular date.
Delays may occur due to component availability, carriers, weather, customs, supply-chain disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
SECTION 8 — RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Refund Policy and applicable law.
Certain products may have different return conditions due to their customized, personalized, opened, installed, or special-order nature. Any applicable restrictions will be described in our Refund Policy or communicated before the purchase where required.
Nothing in these Terms or our Refund Policy is intended to eliminate or restrict rights that cannot legally be waived under applicable consumer-protection law.
SECTION 9 — WARRANTIES AND COMPUTER HARDWARE
Computer components may include warranties provided by their respective manufacturers.
Where applicable, VYRX may assist customers with identifying relevant warranty information or resolving issues with a VYRX-built system. Manufacturer warranties remain subject to the terms and conditions established by the applicable manufacturer.
Any separate warranty expressly offered by VYRX will be governed by the warranty terms provided with the applicable product or order.
Damage resulting from misuse, unauthorized modification, improper handling, accidents, liquid damage, improper electrical conditions, or other causes outside the scope of an applicable warranty may not be covered.
Nothing in this section limits statutory warranties, consumer guarantees, or other rights that cannot be excluded under applicable law.
SECTION 10 — CUSTOMER DATA AND STORAGE
Customers are responsible for maintaining appropriate backups of important data before sending a computer or storage device to VYRX for service, repair, modification, or troubleshooting.
Where work involves existing customer storage devices, data loss may occur despite reasonable precautions.
To the fullest extent permitted by applicable law, VYRX is not responsible for loss of customer data resulting from hardware failure or circumstances outside our reasonable control.
Any handling of personal information is also subject to our Privacy Policy.
SECTION 11 — INTELLECTUAL PROPERTY
The Services and their content, including VYRX branding, logos, text, graphics, images, videos, designs, website elements, and original materials, are owned by or licensed to VYRX and are protected by applicable Canadian and international intellectual property laws.
You may use the Services for personal, lawful, non-commercial purposes.
Except as permitted by applicable law or with our prior permission, you may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from VYRX-owned content.
The VYRX name, logos, designs, product names, and related branding may not be used in a manner that suggests endorsement, affiliation, or authorization without our permission.
Shopify and other third-party names, trademarks, and logos belong to their respective owners.
SECTION 12 — THIRD-PARTY SERVICES AND LINKS
The Services may contain or rely upon third-party tools, platforms, payment processors, applications, websites, or other services.
Third-party services may be governed by their own terms and privacy policies.
VYRX is not responsible for the content, security, availability, or practices of independent third-party websites or services except to the extent responsibility cannot be excluded under applicable law.
SECTION 13 — RELATIONSHIP WITH SHOPIFY
VYRX is powered by Shopify, which enables us to provide the Services to you.
However, purchases made from VYRX are transactions between you and VYRX. Shopify is not the seller of products purchased from VYRX.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for products or services sold by VYRX or for claims arising from transactions between customers and VYRX.
SECTION 14 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify may process certain personal information in connection with your access to and use of the Services.
Other service providers involved in payments, analytics, shipping, customer communications, or operation of the Services may also process information where necessary to provide those services.
Please review our Privacy Policy for more information.
SECTION 15 — FEEDBACK
If you voluntarily submit reviews, suggestions, ideas, photographs, comments, or other feedback to VYRX (“Feedback”), you represent that you have the right to provide that Feedback.
Unless otherwise agreed, you grant VYRX a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and adapt Feedback for operating, improving, and promoting VYRX and its Services.
We will not knowingly use private customer communications as public testimonials without appropriate permission.
You may not submit unlawful, defamatory, infringing, deceptive, malicious, or otherwise prohibited content.
SECTION 16 — ERRORS AND INACCURACIES
Information on the Services may occasionally contain typographical errors, incorrect specifications, pricing errors, availability errors, or other inaccuracies.
We may correct errors and update information when discovered.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you and provide any remedy required by applicable law.
SECTION 17 — PROHIBITED USES
You may not use the Services:
(a) for unlawful or fraudulent purposes;
(b) to violate applicable laws or regulations;
(c) to infringe intellectual property or privacy rights;
(d) to transmit malicious software;
(e) to impersonate another person;
(f) to attempt unauthorized access to accounts, orders, systems, or data;
(g) to interfere with the operation or security of the Services;
(h) to collect personal information about others without authorization;
(i) to engage in abusive, deceptive, or malicious activity; or
(j) to circumvent access controls, authentication systems, rate limits, CAPTCHAs, or other security measures.
We may restrict or terminate access to the Services where reasonably necessary to protect VYRX, our customers, or our systems.
SECTION 18 — AUTOMATED ACCESS AND AGENTS
Automated systems, crawlers, bots, artificial intelligence agents, and similar systems (“Agents”) may access the Services only where permitted by VYRX and in accordance with applicable technical restrictions.
Agents must not circumvent CAPTCHAs, authentication requirements, robot exclusion mechanisms, access controls, rate limits, or other measures intended to control automated access.
We may restrict or block automated access at our discretion where permitted by law.
Nothing in this section prevents ordinary indexing or automated access that VYRX has expressly authorized.
SECTION 19 — TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially violated, fraud or abuse is suspected, or continued access presents a security or legal risk.
Termination does not eliminate payment obligations or other obligations that arose before termination.
Provisions that by their nature should survive termination will remain in effect.
SECTION 20 — DISCLAIMER OF WARRANTIES
Except for warranties expressly provided by VYRX and rights or warranties that cannot legally be excluded, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website or Services will always be uninterrupted, error-free, or available.
Product warranties are governed by Section 9 and any additional warranty terms applicable to the product.
Nothing in these Terms excludes, restricts, or modifies a statutory warranty, consumer right, or other legal protection where doing so would be prohibited by law.
SECTION 21 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VYRX and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Services.
These limitations do not apply where liability cannot legally be excluded or limited.
Nothing in these Terms limits any rights or remedies available to consumers under applicable consumer-protection legislation.
SECTION 22 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VYRX and its officers, employees, contractors, and service providers from third-party claims, losses, or liabilities resulting from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's rights.
This section does not apply to losses caused by VYRX to the extent responsibility cannot legally be transferred to you.
SECTION 23 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 24 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional terms expressly applicable to a particular product or service, constitute the agreement governing your use of the Services and applicable purchases.
Nothing in this section limits representations or rights that cannot legally be excluded.
SECTION 25 — ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent where such consent may lawfully be required.
VYRX may assign its rights and obligations in connection with a reorganization, sale, transfer, or other legitimate business transaction, subject to applicable law.
SECTION 26 — GOVERNING LAW
These Terms and your use of the Services are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without excluding any mandatory consumer protections that apply based on your place of residence.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the courts legally entitled to hear the matter.
SECTION 27 — CHANGES TO THESE TERMS
We may update these Terms from time to time.
The current version will be posted on this page with the applicable “Last updated” date.
Where required by law, we will provide notice of material changes.
Changes will not retroactively remove rights or remedies that cannot lawfully be modified.
SECTION 28 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
VYRX
Email: hello@vyrx.ca
Canada