Shipping policy

SHIPPING POLICY

Last updated: August 15, 2026

This Shipping Policy explains how VYRX processes and ships physical products purchased through our website.

SECTION 1 — SHIPPING LOCATIONS

VYRX currently ships within Canada.

Available shipping methods and rates are displayed at checkout based on your order and delivery address.

We may expand shipping to additional countries or regions in the future.

SECTION 2 — CUSTOM PC PROCESSING AND BUILD TIMES

VYRX computers are built to order.

Unlike an off-the-shelf product, a custom PC may require time for component sourcing, assembly, configuration, testing, quality control, and packaging before it is ready to ship.

Any build or processing timeframe displayed on our website, provided during the build process, or communicated to you by VYRX is an estimate unless expressly stated otherwise.

Build times may vary depending on component availability, the complexity of your configuration, component testing or replacement, order volume, supplier delays, holidays, and other circumstances outside our reasonable control.

We will make reasonable efforts to keep you informed if a significant delay affects your custom PC order.

SECTION 3 — OTHER PRODUCTS

Products that do not require custom assembly may have different processing times.

Where applicable, estimated processing or shipping information may be shown on the product page, during checkout, or in communications regarding your order.

If an order contains both a custom-built product and other physical products, we may ship the products together or separately.

SECTION 4 — SHIPPING TIMES

Shipping time begins after your order has been processed, built where applicable, and handed over to the shipping carrier.

Carrier transit times are separate from VYRX processing and build times.

Estimated transit times provided during checkout or after shipment are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by weather, carrier disruptions, remote delivery locations, holidays, customs where applicable, and other circumstances outside our reasonable control.

SECTION 5 — SHIPPING COSTS

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package size, package weight, shipping method, and products ordered.

Any applicable taxes or additional charges will be displayed where required.

SECTION 6 — ORDER TRACKING

When tracking is available, you will receive shipment information using the contact information associated with your order.

Tracking information may take some time to become active after the carrier receives the shipment.

You can also view available order and shipment information through your VYRX customer account or Shopify’s supported order-tracking services where available.

SECTION 7 — SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us at hello@vyrx.ca as soon as possible if you notice an error in your shipping information.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

SECTION 8 — DELIVERY

A shipment may require a signature upon delivery, particularly for higher-value orders such as custom PCs.

Where signature confirmation is required, someone may need to be available at the delivery address to receive the package.

Do not request that a carrier leave a high-value shipment unattended unless you understand and accept the risks associated with doing so.

Carrier tracking showing a package as delivered does not prevent you from contacting us if you believe there is a delivery problem.

SECTION 9 — DAMAGED PACKAGES

Please inspect your shipment as soon as reasonably possible after delivery.

If your package or product arrives visibly damaged, contact us promptly at hello@vyrx.ca.

Please keep the original product, packaging, shipping box, packing materials, and shipping label while the issue is being investigated.

We may ask you to provide photographs or other information showing the exterior shipping box, any visible damage to the package, the shipping label, internal packaging, and damage to the product.

This information may be required to investigate the shipment and submit a claim with the carrier.

Do not discard damaged packaging until VYRX confirms that it is no longer required.

SECTION 10 — LOST OR MISSING SHIPMENTS

If tracking indicates that your package is delayed, missing, or delivered but you cannot locate it, contact us at hello@vyrx.ca.

We may work with the shipping carrier to investigate the shipment.

Carrier investigations can take time, and we may need to wait for the carrier’s investigation before determining the appropriate resolution.

Nothing in this section limits any rights or remedies available to you under applicable law.

SECTION 11 — DELIVERY DELAYS

Once a shipment has been transferred to the carrier, some circumstances affecting delivery may be outside VYRX’s reasonable control.

These may include severe weather, carrier network disruptions, transportation interruptions, labour disruptions, natural disasters, incorrect delivery information, and other unexpected events.

We will provide reasonable assistance where possible if there is a problem with your shipment.

Nothing in this policy excludes or limits obligations that VYRX has under applicable consumer-protection law.

SECTION 12 — MULTIPLE SHIPMENTS

Some orders may arrive in more than one shipment.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Receiving one package does not necessarily mean the remainder of your order has been delivered.

SECTION 13 — ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at hello@vyrx.ca.

Once components have been ordered, allocated, assembled, configured, or the order has been shipped, changes or cancellations may not be possible or may be subject to our Refund Policy.

Custom PC orders may have additional restrictions because they are assembled specifically for the customer.

Any cancellation or refund remains subject to our Refund Policy and applicable law.

SECTION 14 — RETURNS

This Shipping Policy does not determine whether a product is eligible for return or refund.

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Please review the Refund Policy before placing your order.

SECTION 15 — CONTACT

If you have questions about your shipment or need assistance with an order, contact:

VYRX
Email: hello@vyrx.ca
Canada