SHIPPING POLICY

Last updated: August 18, 2026

This Shipping Policy explains how VYRX processes and ships physical products purchased through our website, including custom PCs, accessories, and customer-owned computers or components sent to VYRX for eligible services.

SECTION 1 — SHIPPING LOCATIONS

VYRX currently ships within Canada.

Available shipping methods and rates may be displayed at checkout, included in a quote or invoice, or otherwise communicated to you before payment, depending on the type of product or service.

We may expand shipping to additional countries or regions in the future.

SECTION 2 — CUSTOM PC PROCESSING AND BUILD TIMES

VYRX computers are built to order.

Unlike an off-the-shelf product, a custom PC may require time for component sourcing, assembly, configuration, testing, quality control, and packaging before it is ready to ship.

Any build or processing timeframe displayed on our website, provided during the build process, or communicated to you by VYRX is an estimate unless expressly stated otherwise.

Build times may vary depending on component availability, the complexity of your configuration, component testing or replacement, order volume, supplier delays, holidays, and other circumstances outside our reasonable control.

We will make reasonable efforts to keep you informed if a significant delay affects your custom PC order.

SECTION 3 — ASSEMBLY AND UPGRADE SERVICES

Some VYRX services require a customer to send an existing computer, components, or other equipment to VYRX.

Unless VYRX expressly agrees otherwise in writing, the customer is responsible for the cost of shipping customer-owned equipment to VYRX.

The customer is also responsible for the cost of return shipping from VYRX once the service is complete.

Return shipping costs may be included in the customer’s final quote or invoice, or otherwise communicated before return shipment.

Shipping charges for customer-owned equipment are separate from VYRX service fees. A service price does not include inbound or return shipping unless VYRX expressly states otherwise.

Customers are responsible for packaging equipment appropriately and securely for shipment to VYRX. We strongly recommend retaining appropriate tracking information and using adequate protective packaging for computers and components.

VYRX may provide reasonable packaging or shipping guidance upon request, but the customer remains responsible for equipment while it is being shipped to VYRX, subject to applicable law and any carrier coverage.

Once customer-owned equipment is received, VYRX will make reasonable efforts to inspect it for visible shipping damage before beginning the applicable service.

SECTION 4 — OTHER PRODUCTS

Products that do not require custom assembly may have different processing times.

Where applicable, estimated processing or shipping information may be shown on the product page, during checkout, or in communications regarding your order.

If an order contains both a custom-built product and other physical products, we may ship the products together or separately.

SECTION 5 — SHIPPING TIMES

Shipping time begins after your order has been processed, built or serviced where applicable, and handed over to the shipping carrier.

Carrier transit times are separate from VYRX processing, build, and service times.

Estimated transit times provided during checkout, on an invoice, or after shipment are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by weather, carrier disruptions, remote delivery locations, holidays, and other circumstances outside our reasonable control.

SECTION 6 — SHIPPING COSTS

Shipping charges may be calculated at checkout, included in a quote or invoice, or otherwise communicated to you before shipment, depending on the type of order or service.

Shipping costs may vary depending on the destination, package size, package weight, shipping method, insurance or declared value, and products or equipment being shipped.

For Assembly, Upgrade, or other services involving customer-owned equipment, the customer is responsible for applicable inbound and return shipping costs unless VYRX expressly agrees otherwise in writing.

These shipping costs are separate from the price charged for the VYRX service itself.

Any applicable taxes or additional charges will be displayed or communicated where required.

SECTION 7 — ORDER TRACKING

When tracking is available, you will receive shipment information using the contact information associated with your order.

Tracking information may take some time to become active after the carrier receives the shipment.

You may also be able to view order and shipment information through your VYRX customer account or Shopify’s supported order-tracking services where available.

SECTION 8 — SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please contact us at hello@vyrx.ca as soon as possible if you notice an error in your shipping information.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

SECTION 9 — DELIVERY

A shipment may require a signature upon delivery, particularly for higher-value shipments such as custom PCs or customer-owned computers.

Where signature confirmation is required, someone may need to be available at the delivery address to receive the package.

Do not request that a carrier leave a high-value shipment unattended unless you understand and accept the risks associated with doing so.

Carrier tracking showing a package as delivered does not prevent you from contacting us if you believe there is a delivery problem.

SECTION 10 — DAMAGED PACKAGES

Please inspect your shipment as soon as reasonably possible after delivery.

If your package, product, or serviced computer arrives visibly damaged, contact us promptly at hello@vyrx.ca.

Please keep the original product or computer, packaging, shipping box, packing materials, and shipping label while the issue is being investigated.

We may ask you to provide photographs or other information showing the exterior shipping box, any visible damage to the package, the shipping label, internal packaging, and damage to the product or equipment.

This information may be required to investigate the shipment and submit a claim with the carrier.

Do not discard damaged packaging until VYRX confirms that it is no longer required.

SECTION 11 — LOST OR MISSING SHIPMENTS

If tracking indicates that a package sent by VYRX is delayed, missing, or delivered but you cannot locate it, contact us at hello@vyrx.ca.

We may work with the shipping carrier to investigate the shipment.

Carrier investigations can take time, and we may need to wait for the carrier’s investigation before determining the appropriate resolution.

For customer-arranged shipments sent to VYRX, the customer may also need to initiate or participate in a claim with the carrier used to send the equipment.

Nothing in this section limits any rights or remedies available to you under applicable law.

SECTION 12 — DELIVERY DELAYS

Once a shipment has been transferred to the carrier, some circumstances affecting delivery may be outside VYRX’s reasonable control.

These may include severe weather, carrier network disruptions, transportation interruptions, labour disruptions, natural disasters, incorrect delivery information, and other unexpected events.

We will provide reasonable assistance where possible if there is a problem with your shipment.

Nothing in this policy excludes or limits obligations that VYRX has under applicable consumer-protection law.

SECTION 13 — MULTIPLE SHIPMENTS

Some orders may arrive in more than one shipment.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Receiving one package does not necessarily mean the remainder of your order has been delivered.

SECTION 14 — ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order or service, contact us as soon as possible at hello@vyrx.ca.

Once components have been ordered, allocated, assembled, configured, installed, or the order has been shipped, changes or cancellations may not be possible or may be subject to our Refund Policy.

Custom PC and upgrade orders may have additional restrictions because components may be sourced specifically for the customer.

Any cancellation or refund remains subject to our Refund Policy and applicable law.

SECTION 15 — RETURNS

This Shipping Policy does not determine whether a product or service is eligible for return or refund.

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Please review the Refund Policy before placing an order or proceeding with a service.

SECTION 16 — CONTACT

If you have questions about shipping or need assistance with an order or service, contact:

VYRX
Email: hello@vyrx.ca
Canada